At SupportMatic, your privacy and data security are our top priorities. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to secure your data. By using SupportMatic, you agree to the terms of this Privacy Policy.
1. Information We Collect
Data from Your Email Provider
We only access and process the email data necessary to provide customer support functionality, such as incoming customer inquiries and your drafted responses. Other data in your email account remains inaccessible and is neither stored nor processed.
Emails Managed via SupportMatic
The content of emails processed through our platform, including sender and recipient details, is securely stored for the purposes of tracking, monitoring responses, and analyzing support effectiveness.
Data Processed with AI Technology
To provide AI-powered assistance, specific email content (e.g., customer inquiries) may be processed by our AI systems. This data may include:
• Email addresses (if necessary for context)
• Names or other fields relevant for response generation
We do not store data processed by the AI unless it is included in the final email content stored for your account. Processed data is handled temporarily and not retained after task completion.
2. How We Use Your Information
Email Support Features
Your data is used to analyze incoming emails, suggest responses, automate repetitive tasks, and store content for your records. Email data is processed to enable efficient customer support through SupportMatic.
AI Integration
Our AI technology processes email content to generate suggested responses and improve support efficiency. This enables you to provide faster and more effective customer service.
Service Improvements
We analyze anonymized behavior data to improve the app’s functionality and develop new features.
3. Information Sharing
Privacy Protection
Your data is not sold, traded, or transferred to third parties without your explicit consent, except as required by law.
Third-Party Services
We integrate with trusted third-party services to deliver functionality:
• Email Providers (e.g., Gmail, Outlook): To access and manage customer support emails.
• AI Systems: For processing email content to generate suggested responses.
• Secure Storage Providers: To securely store encrypted behavior data.
These providers are bound by agreements to ensure your data is protected and used solely for the purposes outlined above.
4. Data Security
All data processed and stored by SupportMatic is encrypted during transmission and while at rest. User data is accessible only to the logged-in account owner. Access by internal personnel is strictly limited to authorized individuals for specific tasks. Security measures include:
• Secure servers
• Firewalls
• Regular audits and assessments
Data processed by our AI systems is handled temporarily and is not retained after the task is completed.
5. Your Choices
Account Management
You can disconnect SupportMatic from your email provider at any time, revoking access to your email data.
Data Deletion
You may request the deletion of stored emails or behavior data by contacting us at contact@supportmatic.co. Upon verification, your data will be securely removed from our servers.
Accessing Your Data
Review and update stored data through your account settings in the app.
6. Children’s Privacy
SupportMatic is not intended for children under the age of 13. If we discover that personal data from children under 13 has been collected, we will delete it immediately.
7. Changes to This Policy
This Privacy Policy may be updated to reflect changes in our services or legal requirements. Any updates will be posted on this page at https://supportmatic.co, and the “Effective Date” will be adjusted accordingly. We encourage users to review the policy periodically to stay informed.
8. Contact Us
For questions or concerns about this Privacy Policy, please reach out to us at contact@supportmatic.co.