Welcome to SupportMatic! By using our services, you agree to comply with these Terms of Service (the “Terms”). If you do not agree to these Terms, please discontinue use of our service.
1. Overview of SupportMatic
SupportMatic is a Software-as-a-Service (SaaS) platform that provides an AI-powered agent to assist with email customer support, designed to streamline and enhance your customer service experience.
2. Eligibility
By using SupportMatic, you represent that you are at least 18 years old and have the legal capacity to agree to these Terms. If you are using the service on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.
3. User Accounts
Account Creation
To access SupportMatic, you must authenticate using your email provider account (e.g., Gmail, Outlook). By doing so, you grant SupportMatic access to your email system to provide its functionality.
Responsibility for Account
You are responsible for maintaining the confidentiality of your account credentials and ensuring all activity under your account complies with these Terms.
4. Acceptable Use
You agree to use SupportMatic solely for lawful purposes. Prohibited activities include, but are not limited to:
• Sending spam or unsolicited emails.
• Using the platform for illegal, harmful, or malicious purposes.
• Attempting to reverse-engineer, duplicate, or exploit the service for unauthorized purposes.
5. Service Features
Email Integration
SupportMatic connects to your email provider to manage customer support inquiries, drafting and sending responses through your email account while you retain full control over content and recipients.
AI-Powered Assistance
SupportMatic uses advanced AI technology to analyze incoming emails, suggest responses, and automate repetitive tasks. Data processed by the AI is handled temporarily and not retained after task completion.
6. Fees and Payments
Subscription Plans
Some features of SupportMatic may require a subscription. Subscription fees and terms are displayed on our pricing page at https://supportmatic.co/pricing.
Cancellations
You can cancel your subscription at any time. No refunds will be provided for the billing period during which you cancel unless otherwise specified.
Failed Payments
If a payment fails, we may suspend or terminate your access to paid features until the issue is resolved.
7. Data Privacy and Security
We are committed to protecting your data. Please review our Privacy Policy at https://supportmatic.co to understand how we handle your information.
8. Intellectual Property
All content, trademarks, and technologies used in SupportMatic are the property of SupportMatic and its licensors. You are granted a limited, non-exclusive, and revocable license to use the service for its intended purpose.
You retain ownership of the content you create and send through SupportMatic.
9. Service Availability
We strive to keep SupportMatic operational at all times. However, we do not guarantee uninterrupted access and are not responsible for service interruptions caused by maintenance, technical issues, or third-party service providers.
10. Disclaimer of Warranties
SupportMatic is provided “as is” without warranties of any kind, express or implied. We do not guarantee the accuracy, reliability, or effectiveness of the service.
11. Limitation of Liability
To the fullest extent permitted by law, SupportMatic and its affiliates are not liable for:
• Indirect, incidental, or consequential damages.
• Loss of profits, data, or business opportunities.
• Damages exceeding the amount you paid for the service in the 12 months preceding the incident.
12. Termination
We reserve the right to suspend or terminate your access to SupportMatic for violations of these Terms or at our discretion. Upon termination, your data may be deleted or made inaccessible.
13. Modifications to the Terms
We may update these Terms from time to time. Changes will take effect upon posting to our website at https://supportmatic.co. Continued use of the service indicates your acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of Delaware. Any disputes arising under these Terms shall be resolved in the courts located in Delaware.
15. Contact Us
If you have any questions or concerns about these Terms, please contact us at contact@supportmatic.co
By using SupportMatic, you acknowledge that you have read, understood, and agree to these Terms.